Shipping policy
Thank you for shopping with Jan Jaap Terlouw. Specializing in practical and stylish small furniture items, our brand adheres to strict order handling and protective shipping standards. We aim to ensure every furniture piece is precisely processed, carefully packaged with anti-collision and scratch-proof materials, and delivered to customers in flawless functional condition within standard shipping timeframes.
1. Standard Order Processing Rules
After receiving valid order confirmation, all small furniture orders will go through detailed item verification, quality inspection and reinforced packaging within 1-3 business days, excluding weekends and local public holidays. During peak sales periods and promotional activities with increased order volumes, routine processing timelines may be slightly extended. Customers will receive timely email notifications if noticeable shipping delays occur.
2. Shipping Fees and Delivery Estimation
Shipping fees for all furniture purchases are calculated according to package dimensions, weight and international delivery destinations. All applicable logistics costs will be clearly displayed on the checkout page before payment completion, ensuring full transparency of every shipping expense.
Estimated delivery times: Standard Shipping: 15 business days
All stated delivery durations are approximate estimates and do not represent guaranteed arrival times. Actual parcel delivery speed may fluctuate due to courier service disruptions, customs clearance progress, adverse weather conditions, cross-border logistical limitations and regional holiday schedules.
3. Shipment Confirmation and Tracking Access
Once your furniture order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking information and logistics inquiry guidelines.
Tracking data and real-time delivery status updates will typically be accessible for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel registration and system synchronization.
4. Customer Shipping Address Liability
Customers are solely responsible for submitting accurate and complete shipping address information during checkout. Jan Jaap Terlouw holds no accountability for misdelivered, lost or returned furniture parcels caused by inaccurate or incomplete recipient details provided by customers. Any shipments returned due to address errors will require additional reshipping fees covered entirely by the buyer.
5. Transit Loss and Damage Resolution Process
If your furniture parcel is lost during cross-border transit, please reach out to our support team within 7 days of your expected delivery date to initiate a formal logistics investigation. For orders received with structurally damaged, scratched or defective furniture items and compromised packaging, please provide clear photographic evidence of all damages within 48 hours of delivery. Our team will assess the case thoroughly and offer prompt, practical solutions.
6. Furniture Maintenance and Liability Exclusion
Each small furniture product is equipped with official usage and maintenance guidelines, covering proper placement, cleaning and daily upkeep methods. All furniture items must be used and maintained in compliance with these professional specifications. Jan Jaap Terlouw shall not be liable for product scratches, deformation, structural damage or performance defects resulting from improper maintenance, unauthorized modification or user misuse.
7. International Shipping and Customs Terms
International shipments of small furniture may be subject to import duties, customs taxes and clearance fees based on local regulatory policies of destination countries. All related additional charges are the customer’s sole responsibility and are not included in product pricing or standard shipping fees.
8. Official Support Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please contact our professional customer service team via the details below:
Trade Name: Jan Jaap Terlouw
Phone Number: +31 6 57114972
Email: service@janjaapapparel.shop
Physical Address: Dijkweg 159, 2675 AD Honselersdijk, Netherlands